2 posts tagged “ecommerce”

OnlineChart

Simple Things Sell Better

An article in “Practical Web Design” magazine from December of 2006 talks about the “Appropriateness of the product to the medium”.

A graphic from that article has been recreated and placed here for reference.

In general, the higher the cost of the purchase relative to the complexity of the checkout process will make your product much more difficult to sell online. Higher priced products with a more complex purchase process will enjoy its best conversion rates through a face-to-face sell (Real Estate and Automobiles) while lower priced products with an easy purchase process are much more successful online (Books, Software and Music).

Remove Barriers to Purchase

Make it quick and easy for people to purchase your product. Don't make them fill out more information than is absolutely necessary to process the order. Don't force them to opt-in to your newsletter. Don't make them provide shipping details for software download. Most online credit card processing companies can determine the type of credit card (i.e. Visa, Mastercard) from the number. Don't force your customer to select a credit card type. It an unnecessary step. If you sell software online, take a tip from these guys.